TERMS AND CONDITIONS

1. INTRODUCTION

1.1 These terms and conditions shall govern your use of our website, townhousebeauty.com (the “Website”), social media pages being our Facebook, Instagram, Tiktok, or any other social media pages maintained by the company from time to time (the “Social Media”) and any booking made, assistance provided or information gathered through the Website, by Phone or in-person at any of our Salons (a “Booking”) and the terms and conditions relating to any beauty treatment services provided by us (the “Services”) in a Townhouse salon.

1.2 The term “we” means Townhouse Holdings US LLC and its subsidiaries, the owner and operator of the Website, whose registered office is at 9532 S. Santa Monica Boulevard, Beverly Hills, California, 90211-4504, USA (“us”, “we” and “our” will be construed accordingly).

1.3 The term “you” refers to the user or viewer of our Website, Social Media, or any person who makes a Booking or receives Services (and “your” will be construed accordingly).

1.4 By using our Website, Social Media or making a Booking, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not use our Website, Social Media or make a Booking.

1.5 Bookings made via www.townhouse.co.uk or at physical locations in the United Kingdom are governed by the UK Terms & Conditions found at www.townhouse.co.uk. The Terms & Conditions herein apply only to services rendered in the United States.

1.6 You must be at least 16 years of age to make a Booking.

1.7 Our Website uses cookies. By using our Website, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy at https://townhousebeauty.com/privacy-policy.

1.8 Should you be making a Booking on behalf of another person (or if you transfer your Booking to another person), by making the Booking you confirm to us that you have their express permission to do so and you have their express agreement to all terms listed herein and elsewhere related to the Booking. Should such a person dispute their agreement to such terms or raise a claim of any kind, you indemnify us and hold us harmless from all damages.

1.9 The terms herein shall continue to apply to any changes that you make to a Booking including adding additional Services, removing Services, substituting Services or amending the recipient of Services whether such whether such changes are made online, by phone or in-person.

2. COPYRIGHT

2.1 This Website and Social Media contains content which is owned by or licensed to us (the “Content”). This Content includes, but is not limited to, the information, design, layout, look, appearance and graphics.

2.2 You are granted a licence to use the Content subject to the restrictions described in these terms and conditions.

2.3 All Content and material contained in this Website and Social Media is and shall remain at our copyright.

2.4 You must retain, and must not delete or remove all copyright notices and other proprietary notices placed by us on any Content.

3. LICENCE TO USE THE WEBSITE

3.1 You may:

(a) view pages from our Website in a web browser;
(b) download pages from our Website for caching in a web browser;
(c) print pages from our Website; subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our Website or save any such material to your computer.

3.3 You may only use our Website for your own personal use and not for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our Website (including republication on another Website), except in the case of your social media such as Facebook and Twitter in which case you are permitted to publish extracts in order to promote use of the Website;
(b) sell, rent or sub-license material from our Website;
(c) show any material from our Website in public;
(d) exploit material from our Website for a commercial purpose (other than as a registered seller in accordance with these terms and conditions); or
(e) redistribute material from our Website.

3.6 We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website.

4. ACCEPTABLE USE

4.1 You must not:

(a) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website;
(b) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.

4.2 You must ensure that all the information you supply to us through our Website, or in relation to our Website or when Booking, is true, accurate, current and non-misleading.

5. USE ON BEHALF OF AN ORGANISATION

5.1 If you use our Website, Social Media or make a Booking in the course of a business, then by so doing you bind both yourself and the company or other legal entity that operates that business to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant company or legal entity.

6. USER REGISTRATION

6.1 To register or make a Booking on our Website, you must be at least 16 years of age.

6.2 You may register with our Website by completing and submitting the account registration form on our Website, and clicking on the verification link in the email that the Website will send to you.

6.3 If you register for an account with our Website, you will be asked to choose a user ID and password.

6.4 You must not use your account or user ID to impersonate any other person.

6.5 You must keep your password confidential.

6.6 You must notify us in writing immediately if you become aware of any disclosure of your password.

6.7 You are responsible for any activity on our Website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

6.8 By creating an account or making a Booking, you consent to receive marketing communications from Townhouse via email or SMS. You may opt out at any time by following the instructions in our messages.

7. BOOKING BEAUTY TREATMENTS AND PURCHASING GIFT CARDS

7.1 To make a Booking for beauty treatments, or to purchase gift cards, simply follow the steps set out on the Website.

7.2 The costs of our treatments will be shown on the Website and may be updated from time to time. If there are any changes made to our prices, those changes will not affect any Booking which has been made prior to the date of the introduction of the new prices.

7.3 When you make a Booking, your credit card will be authorised for the full amount of the Booking, but will not be charged until the point treatment has been completed, or if the treatment is cancelled within our specified minimum cancellation notice period, or if you do not turn up for your treatment

7.4 We recommend that you arrive for your appointment at least 15 minutes in advance. Late arrival may result in reduced treatment time or loss of your appointment.

7.5 We aim to provide all Services on time. However, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

7.6 We will collect certain details from you during the Booking process or when you purchase gift cards. You agree that we will use those details in accordance with the terms of our Privacy Policy, which you can find here: https://townhousebeauty.com/privacy-policy.

7.7 You may purchase gift cards through the Website for treatments which may be used by yourself or any other person (who meets the conditions set out in these Terms).

7.8 Gift Card Terms & Conditions can be found here https://townhousebeauty.com/giftcard-terms-and-conditions.

7.9 Townhouse gift cards carry no fees and are redeemable for Services and retail products but cannot be used to purchase or renew Memberships.

7.10 Gift cards purchased in California do not expire, in accordance with state law. Gift cards purchased in other states (e.g., New York) expire 12 months from the date of purchase, unless otherwise required by law.

7.11 Flawless Finish Guarantee: this guarantee applies to Signature and Luxury Gel services plus the ‘BIAB / Super Gel Overlay’ add-on where such service has been paid for in full by the customer. Issues must be reported within 7 days from the time of treatment (e.g. if treatment is booked for 5pm on a Friday, by no later than 5pm the following Friday) by contacting [email protected]. The guarantee does not cover Polish treatments.

You must provide your name and photos as well as a description of the issue. We will then book you in for a remedial service at the earliest availability. The guarantee covers quality defects only and cannot be used to change a colour. Re-bookings are subject to availability and may not be within the 7 day period. The new booking made will be calibrated to address the specific issue and will not repeat all the steps of the original treatment. The guarantee provides for a re-do of the service only and cannot be substituted for a refund or any other service. The guarantee is subject to a fair use and is offered at the discretion of Townhouse. It may be limited or revoked temporarily or permanently at any time for any reason.

8. GRATUITY & SERVICE CHARGE

8.1 Townhouse complies with all applicable wage and tip laws. Gratuity charges added to bills are paid in full to the service provider, in accordance with local labor regulations.

8.2  For your convenience, a default 20 % service charge will be added to the price of each Service at checkout.

8.3 100 % of this amount is paid to your beauty professional.

8.4 You are free to amend or remove the gratuity at the time of payment—simply let a team member know.

9. RETAIL PRODUCT SALES & RETURNS

9.1 The Website may list Townhouse-branded or third-party retail products (the “Products”).

9.2 Returns. Unused Products in original condition may be returned for a full refund (less shipping) to the original payment method within 30 days of purchase.

9.3 Products are sold for personal use only; resale or redistribution without our written consent is prohibited.9.4 Prices, descriptions and availability may change without notice.

10. CHARGEBACKS & PAYMENT FAILURES

10.1 If any payment is rejected, reversed or returned unpaid, you will be liable for any bank fees plus up to $25 per occurrence to cover our processing costs.

10.2 We reserve the right to suspend future Bookings or Membership benefits until all outstanding sums are settled.

11. CANCELLING A BOOKING

11.1 If you are unable to attend your appointment, please cancel your appointment immediately via our website.

11.2 If you wish to cancel a Booking prior to an appointment taking place, the following cancellation charges will apply:

• Cancellation made more than 12 hours before the appointment: no charge;
• Cancellation made less than 12 hours before the appointment: the cancellation fee will be 100% of the cost of your treatments.

11.3 We reserve the right to cancel any order for any reason, including if, for example, your payment is not authorised by the payment system, there is an error on the Website regarding the price or description of a product or the treatment you have ordered is no longer available.

11.4 If we need to cancel a Booking for any reason other than late or non-arrival, or non-adherence to these terms, your credit card will not be charged.

11.5 Stored payment methods may be used to process cancellation fees, membership renewals, or no-show charges in accordance with these Terms. You authorize such use when submitting your payment details.

12. TOWNHOUSE RULES

12.1 Children may receive treatments only in accordance with our Children’s Policy, which sets out supervision requirements, service restrictions and consent obligations. Where consent is required, a completed parent/guardian form must be provided prior to the start of the appointment. If the required consent or supervision is not in place, we may be unable to proceed, and the booking will be non-refundable.

12.2 Children who are not receiving a treatment are welcome to accompany an adult to their appointment provided our Children’s Policy is followed. All children must be supervised at all times to ensure their safety and the comfort of other guests. As our salons are active working environments, we reserve the right to pause or end a treatment if a child’s behaviour poses a health and safety risk or disrupts other customers. Any bookings cancelled due to non-compliance with this policy will be non-refundable.

12.3 No smoking is allowed in the Salon.

12.4 When leaving or smoking outside, clients must be mindful of residential neighbours and keep noise to a minimum.

12.5 Clients must not be intoxicated on site. Should clients become intoxicated, Townhouse reserves the right to require them to leave.

12.6 Townhouse does not sell or retail alcoholic beverages. Alcohol may only be offered for consumption to clients aged 21 or over, where permitted by law.

12.7 Should any clients be required to leave for a breach of these terms or any other reason at our sole discretion, any services booked or in progress will be cancelled and no refunds will be given.

12.8 All promotions including but not limited to discounted treatments are valid for the period of time specified in the promotion or 6 months, whichever is shorter. We reserve the right to terminate or revoke any promotion at any point.

13. CANCELLATION OF YOUR ACCOUNT

13.1 We reserve the right to suspend or cancel your account or registration at any time in our sole discretion without notice or explanation. We reserve the right to refuse registration or Booking at any time in our sole discretion without notice or explanation.

13.2 You may cancel your registration with us on at any time by emailing us at [email protected]. We will then remove your details from our system.

14. HEALTH MATTERS

14.1 By making a Booking or purchasing a gift card you are confirming to us that you have provided all relevant information to us in relation to the matters listed on the below at the time of booking in relation to all those persons who will be receiving any Services from the Salon.

Accordingly, you accept that we shall not be liable if any such matters or other relevant information are not disclosed prior to treatment. If such relevant information is not disclosed in advance and is either subsequently disclosed or suspected by Townhouse employees at their sole discretion, you acknowledge that Townhouse may not be able to provide a treatment and, should service be refused due to non-disclosure, Townhouse reserves the right to charge in full for treatments booked.

Examples of matters which must be disclosed to us prior to treatments:

• If you suffer from any allergies or medical conditions (e.g. heart condition, high/low blood pressure, diabetes, viral, bacterial or any other type of infection) or have or have recently had any injury. This may mean that some treatments are contra indicated in part or in full.
• If you have recently undergone an operation or received or are undergoing treatment for cancer or any other major medical condition within the last 5 years.
• If you have bruising, rashes, swelling, skin tags, open sores or wounds, sunburn or have had sun exposure in the 48 hours prior, raised varicose veins, phlebitis, psoriasis, raised moles, undiagnosed bumps, athletes foot, verruca, fungal nail infection, ring worm, recent scar tissue, onychoptosis, pseudomonas, onychia, whitlow, fever, haemophilia, neuralgia, scabies, chilblains, recent broken bones or fractures.
• If you are pregnant or trying to become pregnant.

15. YOUR CONTENT LICENCE

15.1 You hereby grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media and to reproduce, store and publish your content.

15.2 You grant to us the right to sub-license the rights licensed under Section 15.1.

15.3 You grant to us the right to bring an action for infringement of the rights licensed under Section 15.1.

15.4 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

15.5 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

16. YOUR CONTENT RULES

16.1 You warrant and represent that your content will comply with these terms and conditions.

16.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

16.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute or promote any criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of any contractual obligation owed to any person;
(k) be untrue, false, inaccurate or misleading;
(l) contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(m) constitute spam; or
(n) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.

16.4 You must not use our Website to post any link to any Website or web page without our written permission.

17. EXPORT CONTROLS

17.1 Software, digital content or other materials that you download from our Website may be subject to United States export laws. You agree to comply with all applicable restrictions and not to export or re-export such items in violation of US law.

18. WARRANTIES

18.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our Website or Social Media;
(b) that the Website, Social Media or any Service promoted through the Website or Social Media will remain available;
(c) that any treatments you choose to purchase are suitable for you.

18.2 We reserve the right to discontinue or alter any or all of our Website services and any Services offered by the Salon at any time in our sole discretion without notice or explanation.

18.3 To the maximum extent permitted by applicable law and subject to Section 14.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our Website and the use of our Services.

19. LIMITATIONS AND EXCLUSIONS OF LIABILITY

19.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law, and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

19.2 The limitations and exclusions of liability set out in this Section 15 and elsewhere in these terms and conditions:

(a) are subject to Section 15.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including any Services which are purchased or received from our Salon, and cover all liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions; and
(c) this includes any claims, losses or damages arising from the conduct of any employee, agent or contractor of Townhouse Stores Limited and/or Townhouse Partners Limited from who may perform any of the Services.

19.3 To the extent that our Website and the information and services on our Website are provided free of charge, we will not be liable for any loss or damage of any nature resulting from your use of the Website. To the extent that you have paid a fee or purchased a gift card, our liability to you shall in no event exceed the amount of that fee, or gift card (as applicable).

19.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, or in respect of any special, indirect or consequential loss or damage.

19.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

20. INDEMNITY

20.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of any breach by you of any provision of these terms and conditions.

21. FORCE MAJEURE

21.1 We will not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil disorder, labour disputes, epidemic, pandemic, utility failures or government actions.

22. BINDING ARBITRATION & CLASS-ACTION WAIVER

22.1 Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules.

22.2 You and Townhouse agree to arbitrate only on an individual basis, and not to bring or participate in a class, consolidated, or representative action.

22.3 Either party may (i) seek individual relief in small-claims court or (ii) pursue injunctive relief in a court of competent jurisdiction.

22.4 You may opt-out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms.

23. THIRD PARTY WEBSITES

23.1 Our Website or Social Media may include links to other websites or social media owned and operated by third parties. We have no control over third party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

24. ENTIRE AGREEMENT

24.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Website, our Social Media and the Services provided by us, and shall supersede all previous agreements between you and us in relation to those matters.

25. VARIATION

25.1 We may revise these terms and conditions from time to time.

25.2 The revised terms and conditions shall apply to the use of our Website and Social Media from the date of publication of the revised terms and conditions on the Website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our Website or Social Media.

26. ASSIGNMENT

26.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

26.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

27. SEVERABILITY

27.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

27.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

29. THIRD PARTY RIGHTS

29.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

29.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

30. ENTIRE AGREEMENT

30.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Website, our Social Media and the Services provided by us, and shall supersede all previous agreements between you and us in relation to those matters.

31. LAW AND JURISDICTION

31.1 These terms and conditions shall be governed by and construed in accordance with United States law.

31.2 Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of United States.

32. ACCESSIBILITY

32.1 At Townhouse, we’re committed to ensuring accessibility for people with disabilities. We are continually improving the digital and physical user experience for everyone and applying the relevant accessibility standards to achieve this goal. Our commitment to accessibility reflects our desire to create a welcoming and inclusive environment for all our clients.

32.2 Our digital accessibility policy is here https://townhousebeauty.com/accessibility-policy.

33. TOWNHOUSE REWARDS

33.1 The Townhouse Loyalty Scheme (“Townhouse Rewards”) is open to individuals aged 16 years or older. Employees of Townhouse and their immediate family members are not eligible to participate in the loyalty scheme.

33.2 To become a member of the Townhouse Rewards, you must create or already have an account with Townhouse. Each individual may only hold one loyalty account. Accounts are non-transferable.

33.3 Members will earn loyalty points on eligible purchases made at participating Townhouse locations. The number of loyalty points earned per purchase will be determined by the purchase amount. Participants will receive 5 points for every $1 spent on treatments, gift cards or products after any discount has been applied. Loyalty points cannot be earned on purchases made with gift cards, vouchers, or in conjunction with any other promotions or discounts, unless otherwise specified. Only treatments that are booked and paid for will be eligible.

33.4 Loyalty points may be redeemed for rewards or discounts as specified in the scheme rules as then in force. Loyalty points have no cash value and cannot be exchanged for cash. .They can only be redeemed by the account holder and may not be transferred to another person. Loyalty points can be redeemed in batches of 500 pts only. 500 pts is the equivalent of $5 credit.

33.5 Members are responsible for keeping their account information, including contact details, up to date. Townhouse reserves the right to terminate or suspend a membership account at any time without prior notice if there is a violation of these Terms and Conditions or suspected fraudulent activity. Members may terminate their account at any time by notifying Townhouse in writing or through the designated account termination process.

33.6 Townhouse reserves the right to modify or terminate the loyalty scheme at any time without prior notice. In the event of termination, members will have a specified time period to redeem any outstanding loyalty points, after which the points will expire.

Townhouse shall not be responsible for any technical malfunctions, interruptions, or errors related to the loyalty scheme.

34. GROUP PACKAGES FOR 6 GUESTS AND UNDER

34.1 These Terms and Conditions govern the sale and provision of group packages by Townhouse. By making a group package booking, you agree to be bound by these terms, including but not limited to our cancellation and amendment policies.

34.2 We require credit card information to hold your booking – you will not be charged. Full payment will be taken on the day of your group booking.

34.3 If you or any group guests are unable to attend the group package booking, please cancel or amend your group booking immediately via our website. Amendments to the booking are subject to availability and may incur additional charges.

34.4 If you wish to cancel your group package booking prior to it taking place, the following cancellation charges will apply:

• Cancellation received more than 6 hours before the booking: no charge;
• Cancellation received less than 6 hours before the booking: the cancellation fee will be 100% of the costs of your treatments and will be charged using the card on file.

34.5 We reserve the right to cancel any booking for any reason, including if, for example, your payment is not authorized by the payment system, there is an error on the Website regarding the price or description of a product, or the treatment you have ordered is no longer available.

34.6 Group Packages are not eligible for any promotions or discounts, including Refer a Friend.

34.7 For health and safety reasons, we do not allow any food to be brought externally for group package bookings. If you are looking for an event which includes catering/food, please visit our Private Events page.

34.8 Townhouse is not responsible for any personal belongings lost or damaged during the group package booking or event.

35. GROUP PACKAGES FOR 7+ GUESTS

35.1 These Terms and Conditions govern the sale and provision of group packages by Townhouse. By making a group package booking, you agree to be bound by these terms, including but not limited to our cancellation and amendment policies.

35.2 We require full payment upon booking your group package for 7 guests and over.

35.3 If you or any group guests are unable to attend the group package booking, please cancel or amend your group package immediately via our website. Amendments to the booking are subject to availability and may incur additional charges.

35.4 If you wish to postpone or cancel your group package prior to it taking place, the following terms will apply:

• We are happy to postpone your booking to an alternative date with at least one week’s notice.
• If you wish to postpone your booking to an alternative date with less than one week’s notice, a 50% fee will automatically be charged to the card on your account.
• We are happy to cancel your booking with at least ten days’ notice.
• If you wish to cancel your booking with less than ten days’ notice, the cancellation fee will be 100% of the cost of your treatment.

35.5 We reserve the right to cancel any booking for any reason, including if, for example, your payment is not authorized by the payment system, there is an error on the Website regarding the price or description of a product, or the treatment you have ordered is no longer available.

35.6 Group Packages are not eligible for any promotions or discounts, including Refer a Friend.

35.7 For health and safety reasons, we do not allow any food to be brought externally for group bookings. If you are looking for an event which includes catering/food, please visit our Private Events page.

35.8 Townhouse is not responsible for any personal belongings lost or damaged during the group package booking or event.

36. LAW AND JURISDICTION

36.1 These terms and conditions shall be governed by and construed in accordance with United States law.

36.2 Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of United States.

37. ACCESSIBILITY

37.1 At Townhouse, we’re committed to ensuring accessibility for people with disabilities. We are continually improving the digital and physical user experience for everyone and applying the relevant accessibility standards to achieve this goal. Our commitment to accessibility reflects our desire to create a welcoming and inclusive environment for all our clients.

37.2 Our digital accessibility policy is here https://townhousebeauty.com/accessibility-policy.

38. TOWNHOUSE REWARDS

38.1 The Townhouse Loyalty Scheme (“Townhouse Rewards”) is open to individuals aged 16 years or older. Employees of Townhouse and their immediate family members are not eligible to participate in the loyalty scheme.

38.2 To become a member of the Townhouse Rewards, you must create or already have an account with Townhouse. Each individual may only hold one loyalty account. Accounts are non-transferable.

38.3 Members will earn loyalty points on eligible purchases made at participating Townhouse locations. The number of loyalty points earned per purchase will be determined by the purchase amount. Participants will receive 5 points for every $1 spent on treatments, gift cards or products after any discount has been applied. Loyalty points cannot be earned on purchases made with gift cards, vouchers, or in conjunction with any other promotions or discounts, unless otherwise specified. Only treatments that are booked and paid for will be eligible for loyalty points.

38.4 Loyalty points may be redeemed for rewards or discounts as specified in the loyalty scheme rules as then in force. Loyalty points have no cash value and cannot be exchanged for cash. Loyalty points can only be redeemed by the account holder and may not be transferred to another person. Loyalty points can be redeemed in batches of 500 pts only. 500 pts is the equivalent of $5 credit.

38.5 Members are responsible for keeping their account information, including contact details, up to date. Townhouse reserves the right to terminate or suspend a membership account at any time without prior notice if there is a violation of these Terms and Conditions or suspected fraudulent activity. Members may terminate their account at any time by notifying Townhouse in writing or through the designated account termination process.

38.6 Townhouse reserves the right to modify or terminate the loyalty scheme at any time without prior notice. In the event of termination, members will have a specified time period to redeem any outstanding loyalty points, after which the points will expire.

Townhouse shall not be responsible for any technical malfunctions, interruptions, or errors related to the loyalty scheme.

39. MEMBERSHIPS

39.1 Membership Tiers

For the avoidance of doubt, Townhouse offers the following four (4) membership tiers, each of which is personal to the Member, non-transferable, and subject to the general limitations set out in these Membership Terms:

1. Keys to the House — entitles the Member to up to eight (8) manicures or pedicures per calendar month (including gel services), together with standard gel removal, callus removal, complimentary beverages and the use of Performance Polish. Usage in excess of eight (8) treatments in any month may be booked at member pricing. A ten percent (10 %) discount applies to all other services and retail products. Add-ons and nail extensions are excluded. Treatments include both standard and luxury manicures and pedicures.
2. Resident — entitles the Member to any two (2) treatments per calendar month (manicure or pedicure in gel, polish or naked finish), inclusive of standard gel removal and Performance Polish. A ten percent (10 %) discount applies to all other services and retail products. Nail extensions and all other add-ons are excluded. Treatments include both standard and luxury manicures and pedicures.
3. Housemate — entitles the Member to any one (1) treatment per calendar month (manicure or pedicure in gel, polish or naked finish), inclusive of standard gel removal and Performance Polish. A ten percent (10 %) discount applies to all other services and retail products. Nail extensions and all other add-ons are excluded. Treatments include both standard and luxury manicures and pedicures.
4. Guest List — entitles the Member to two (2) polish-only or naked manicures per calendar month, inclusive of Performance Polish. Gel services, nail extensions and all other add-ons are excluded. A ten percent (10 %) discount applies to all other services and retail products.

Unused entitlements do not roll over to subsequent months, and all services remain subject to appointment availability and the fair-usage policy set forth herein.

Unless expressly stated otherwise, membership entitlements do not cover the following add-ons; French finish, all forms of nail art (bespoke, elevated & elegant and simple & stylish), BIAB/Super Gel Overlay, strength treatment, Chrome Finish, extended massage and Callus Softener (included in Keys to the House membership only)

39.2 Eligibility and Exclusivity
Memberships are personal to the Member, non-transferable, and non-divisible. A Membership may not be shared, loaned, or assigned and cannot be converted into cash or other consideration.

39.3 Membership Verification

All Members must keep a valid, photo ID on file. New Members must upload the ID at purchase; existing Members must add one within 30 days of notice. Failure to provide or maintain a valid ID may result in suspension or termination of the Membership.

39.4 Limitations
All Membership benefits are redeemable solely at participating Townhouse locations within USA, are subject to appointment availability, and expressly exclude Add-Ons unless noted above. Townhouse reserves the right to enforce a “fair usage” policy and may refuse or reschedule appointments once a Member reaches the applicable monthly cap.

39.5 Billing & Auto-Renewal

(a) Activation. A Membership activates on the earlier of (i) the date of purchase, or (ii) the date of the Member’s first appointment booked under that Membership.

(b) Recurring Charges. Unless otherwise stated in writing, all Memberships bill monthly in advance on a continuous auto-renew basis using the payment method on file (“Billing Cycle”).

By enrolling in a Townhouse Membership, you acknowledge and agree that your Membership will auto-renew monthly using the payment method on file until you cancel. You may cancel at any time by contacting [email protected].

Prior to completing your Membership purchase, you will be required to affirmatively accept these terms – including recurring billing – via a checkbox or similar mechanism, in accordance with California Business & Professions Code §17600 et seq. and New York General Business Law §527.

(c) Upgrades/Downgrades. Any requested change of tier will take effect on the first day of the Member’s next Billing Cycle; no interim prorations or credits will be issued.

(d) Failed Payments. Should any payment be declined, the Membership will be suspended immediately. Time lost due to suspension will not be extended, reimbursed, or credited. Townhouse may assess a returned-payment fee of up to USD 25.00 and may pursue all lawful means to collect past-due balances.

39.6 Cancellation

A Member may cancel a Membership at any time by submitting Townhouse’s designated cancellation form through the Contact Us channel at least ten (10) days prior to the next Billing Cycle. Cancellations become effective only upon Townhouse’s written confirmation. If notice is provided fewer than ten (10) days before the next Billing Cycle, the Member will be charged for, and retain access to, one additional Billing Cycle after which the Membership will terminate. Fees already paid are non-refundable and will not be prorated.

Townhouse reserves the unilateral right to terminate a Membership immediately if the Member (i) breaches any provision of these Membership Terms or the general Terms of Service, (ii) engages in abusive, harassing, or disrespectful conduct toward Townhouse staff, clients, or guests, or (iii) commits fraud or misrepresentation in obtaining or using the Membership.

39.7 Freezing a Membership

A Member may suspend (“Freeze”) a Membership for up to three (3) consecutive months in any rolling twelve-month period by submitting a written freeze request through Townhouse’s official Contact Us channel at least ten (10) days prior to the next Billing Cycle. Freezes begin on the next Billing Cycle after approval and automatically lift upon expiry; billing then resumes without further notice. Freezes cannot be initiated, extended, or revoked in store. Fees will not be prorated for any Freeze period.

39.8 Acceptable Grounds for Freezing or Cancelling a Membership

Townhouse will ordinarily grant a freeze or cancellation request when the Member cites any of the following reasons: (i) financial hardship; (ii) relocation outside the service area; (iii) dissatisfaction with service quality; (iv) dissatisfaction with customer service; (v) insufficient use of the Membership; (vi) medical or health-related issues; (vii) switching to another salon; or (viii) persistent difficulty securing appointments.

39.9 Gratuity & Taxes

A twenty percent (20 %) gratuity is automatically applied to the Member’s account for each Service; one hundred percent (100 %) of such gratuity is paid to the service provider. Additional voluntary gratuity may be added at the Member’s discretion. All published prices are exclusive of applicable federal, state, and local taxes, which will be calculated and charged at checkout.

39.10 Amendments

Townhouse reserves the right to amend or supplement these Membership Terms at any time upon notice to the Member by e-mail, text message, in-app notification, or other reasonable means. Continued use of a Membership after such notice constitutes acceptance of the amended Membership Terms.

40. CALIFORNIA SPECIFIC TERMS, CONDITIONS AND DISCLOSURES

This section provides disclosures and additional terms required by California law. It applies only to customers who reside in California.

40.1 California Privacy Disclosures (CalOPPA Compliance)

Pursuant to California law, we provide the following disclosures regarding how we handle personal information of California residents:

• What We Collect: We may collect your name, email, phone number, IP address, appointment history, and interactions with our website.
• How We Use It: To fulfill bookings, communicate with you, personalize experiences, and improve our services.
• Third-Party Sharing: We do not sell or share personal information for monetary or commercial benefit.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals.
• Policy Updates: We may update this section from time to time; please review it periodically.

For further information, please see our Privacy Policy.

40.2 California Proposition 65 Warning

Certain products or services offered in our salons may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

40.3 Auto-Renewal Terms (Memberships)

If you enroll in any recurring Townhouse Membership:

• You authorize us to automatically charge your payment method each billing cycle.
• You will receive a confirmation email with the Membership terms, cancellation policy, and billing frequency.
• You may cancel your membership at any time via email or your customer portal.
• As required under California Business & Professions Code §17600, we ensure:
  • Clear disclosures before purchase
  • Easy-to-use cancellation procedures

40.4 Electronic Signatures and Transactions

By using our website and booking services online, you agree to transact electronically and accept the use of digital records and electronic signatures.
You may request a paper copy of any electronic agreement by contacting [email protected].

40.5 Accessibility Statement

Townhouse is committed to ensuring accessibility for all customers, including individuals with disabilities.
If you encounter any difficulties accessing our website or booking platform, please contact us:

[email protected]

We are continually working to meet or exceed accessibility standards in line with WCAG 2.1 AA

40.6 Governing Law (California Residents)

These California-specific terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

40.7 Notice to California Residents

Under California Civil Code § 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Website or our Services, please email [email protected]. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

41. NEW YORK SPECIFIC TERMS, CONDITIONS AND DISCLOSURES

This section applies exclusively to customers who reside in or receive services in the State of New York.

41.1 Recurring Memberships (NY GBL §527 Compliance)

If you enroll in a recurring membership plan, you authorize Townhouse to charge your selected payment method at the stated billing frequency until canceled.

• You may cancel at any time by contacting [email protected] or using the account portal.
• A clear renewal notice will be emailed to you at least 15 days prior to the start of the next billing cycle.
• The membership terms, billing cadence, and cancellation process will be clearly disclosed before purchase, and your opt-in will require active consent (e.g., checkbox at checkout).

41.2 Truth in Advertising (NY GBL §350)

All service descriptions, promotional language, and advertising materials comply with New York’s truth-in-advertising laws.

Disclaimer: Service outcomes may vary. Townhouse does not guarantee specific beauty results and disclaims responsibility for differences in individual experience, skin or nail type, or product performance.

We ensure that any claims such as “non-toxic,” “long-lasting,” or “healthier nails” are based on reasonable substantiation and current product knowledge.

41.3 Electronic Transactions & Signatures (ESRA Compliance)

By booking services, enrolling in memberships, or making payments through our website, you agree to conduct business electronically in accordance with New York’s Electronic Signatures and Records Act (ESRA).

You may request a printed copy of any agreement by contacting us at [email protected].

41.4 Website Accessibility (ADA & NY Human Rights Law)

Townhouse is committed to providing a digital experience that is accessible to all users, including those with disabilities.

If you experience any issues using our website or booking services, please contact us at [email protected] or call (213) 531-2121 and we will provide immediate assistance or a suitable alternative.

We strive to conform to WCAG 2.1 AA accessibility standards.

41.5 Privacy Practices

Although New York has not enacted a statewide privacy law equivalent to the CCPA, we honor high standards of data transparency.

• We collect only the personal information necessary to provide and improve our services (e.g., name, email, phone number, IP address, appointment history).
• We do not sell your personal data.
• You may review, correct, or delete your personal information by contacting [email protected].

For full details, refer to our Privacy Policy.

42. TERMS AND CONDITIONS – MANI A MONTH GIVEAWAY (NYC)

1. Promoter: Townhouse 
2. Eligibility: Open to entrants aged 18+ based in New York City. No purchase necessary.
3. How to Enter:
   • Follow @townhouse on Instagram.
   • Like the giveaway post.
   • Tag your bestie in the comments (each tag counts as one entry).
   • Drop your favourite nail emoji in the comments.
   • Bonus entry: Share the giveaway post to your Instagram Story.
4. Prize:
   • One winner will receive a Mani a Month package for themselves and one guest.
   • The prize includes 2 x Signature Manicures per month (one for the winner and one for their guest) for four consecutive months (September – December 2025).
   • The prize will be issued as a Townhouse gift card, to the total value of the four-month package.
   • The prize is valid at Townhouse NYC (Tribeca & Flatiron salons only).
5. Closing Date: Entries must be submitted by 11:59 PM EST on 6th September 2025. Entries received after this time will not be counted.
6. Winner Selection: The winner will be chosen at random from all valid entries and contacted via Instagram DM from the official @townhouse account.
7. General:
   • The prize is non-transferable and cannot be exchanged for cash or used in conjunction with any other offer.
   • The winner must respond within 7 days of being contacted or an alternative winner may be selected.
   • Townhouse reserves the right to withdraw or amend this promotion at any time.